Terms of Service

Last updated: October 14, 2026

OwnerFlight provides prospect research, data licensing and business-to-business outreach for vendors who sell to licensed home care agencies. OwnerFlight is operated by Jesse Santiago. These terms describe the available plans and form part of a purchase together with the price and billing cadence displayed in Stripe Checkout.

Important distinction: These plans do not promise private-pay patient leads or family referrals for agencies. Requests for local patient-referral-source outreach are separately reviewed and scoped before any paid engagement.

Data subscriptions: DIY, All-Access, and Signals

• DIY ($299/month) includes your choice of three supported states, weekly refreshed files and the applicable weekly Hot 10 brief. It does not include all 24 states. All-Access ($499/month) includes all 24 currently supported states, subject to future coverage changes. Additional DIY states may be purchased by agreement. Signals ($199/month) is the separately advertised weekly research brief, not a license to all paid agency data.
• Contact fields, data completeness and signal tiers vary by agency. The public four-column map contains no HOT records as of October 14, 2026. A priority score is a research aid, not verified buying intent or a guarantee of meetings.
• Data files are delivered after the paid order has been verified and your chosen markets confirmed by email; delivery is currently manual, not an automatic download. Regular refreshes and briefs are sent on the stated weekly schedules.
• DIY, All-Access and Signals subscriptions are billed monthly via Stripe unless Checkout explicitly displays a different cadence. Rates and renewal amounts are shown before payment. A stated founding-rate lock applies only to the qualifying plan for as long as it stays continuously active.
• Request cancellation by emailing jesusasantiago413@gmail.com from the billing email. Cancellation stops future renewals and ordinarily takes effect at the end of the paid billing period; it does not automatically refund elapsed service time. We confirm cancellation when processed. Rights required by applicable law are unaffected.

The DFY service

• DFY targets agency owners on behalf of businesses selling to agencies. We agree the target geography, available verified contact inventory, outreach volume and schedule by email after checkout. Your approved messaging is required before launch. Replies, meetings and campaign progress are reported in the agreed operating cadence. No minimum number of deliverable email contacts is implied by an entire state being available in our database.
• Monthly DFY guarantee: if the first fully launched service month generates zero positive replies from the agreed prospect list, we provide the next service month free. A positive reply means a contacted agency owner expresses genuine interest in discussing the customer’s offer; automated replies, unsubscribes and wrong-person responses do not qualify. A launch requires the customer’s target market and approved campaign messaging. This is not a guarantee of meetings or sales.
• Annual prepaid DFY: $15,000 is charged upfront for a twelve-month term and renews annually unless canceled before renewal. If the first fully launched service month has zero positive replies under the same definition, the equivalent of one prepaid service month ($1,250) is refunded after verification instead of changing the twelve-month renewal date. This refund is handled manually; no additional month is automatically added.
• You are responsible for your booking link, your offer and pricing, and timely approval of outreach copy. We do not guarantee sales, signed clients, or any outcome beyond the reply guarantee above.
• Monthly DFY is $1,500 per month, charged monthly; the annual prepaid option is a separate $15,000/year recurring subscription (a $3,000 saving against twelve full-price monthly payments). Canceling annual DFY stops the next renewal but does not by itself refund unused prepaid months unless otherwise agreed or required by law. Contact us before purchase with questions about term dates, campaign capacity or the written scope. Any setup fee must be clearly disclosed before payment; it is not automatically collected by the published subscription checkout.

The Deal — $800 one-time

The Deal is a single agreed outreach campaign to approved business contacts in a confirmed market. We verify market inventory and obtain approval of the outreach angle before sending. If that completed flight generates zero positive replies, we run it again in an agreed alternative market at no added charge. If that second run also generates zero positive replies, we refund the original $800. If the customer begins a qualifying DFY service within fourteen days after the Deal, the $800 can be credited toward the plan by prior arrangement; credits are applied manually, not automatically by Stripe Checkout. Refunds and credits cannot both be claimed for the same Deal payment.

Delivery, cancellations and refunds

After checkout, the customer should follow the onboarding instructions to provide the email used for purchase and necessary market and service information. We verify the completed Stripe payment separately before delivery. Completing an onboarding form or viewing a success page alone is not proof of payment. Subscribers can contact jesusasantiago413@gmail.com with delivery, renewal, cancellation or refund questions. No customer should send card numbers, passwords or patient information by email.

The data license

• Your subscription licenses the data for your own business prospecting. You may not resell, repackage, publish, or redistribute the database or substantial parts of it.
• The database is compiled by our research team from state licensing data and publicly published business information and is provided as-is. We re-verify and refresh it weekly, but business information changes, and we do not warrant that every record is current at the moment you use it.
• You are responsible for using the data lawfully, including honoring opt-out requests and applicable marketing and communications law.

Partners

Partner commissions are plan-specific: 10% of qualifying DIY subscription payments and 25% of qualifying monthly DFY subscription payments under the standard published program, subject to acceptance and verification of each referral. Other plans, including Signals, the Deal and annual DFY, require explicit written partner terms before promotion; no universal 25% commission is promised. The partners page describes the standard program. Eligible balances are paid on the published schedule once the applicable threshold is reached.

Changes

If these terms change, subscribers and partners are notified by email at least 14 days before the change takes effect. Rate changes never apply to an active subscription's locked rate.